Returns & Exchanges – shoppamelalove.com

Last Updated: [Date]

1. Return Policy

We accept returns within 14 days of delivery for:

  • Unworn, unwashed items with tags attached
  • Original packaging and receipt/proof of purchase
  • Non-final sale items only

Exclusions:
✖ Swimwear & lingerie (hygiene reasons)
✖ Earrings (for health safety)
✖ Custom/personalized items
✖ Final sale items (marked at purchase)

2. How to Return

Online Purchases:

  1. Log in to your account at shoppamelalove.com
  2. Go to “Orders” → Select item → “Start Return”
  3. Print the prepaid return label (U.S. only)
  4. Ship within 7 days of approval

International Returns:

  • Customer covers return shipping
  • Use a tracked service (we recommend DHL/FedEx)
  • Refunds exclude original shipping & customs fees

3. Refunds

  • Processing time: 7–10 business days after we receive your return
  • Issued to your original payment method
  • Store credit available upon request

4. Exchanges

  • Available for size/color changes only (subject to stock)
  • Initiate via your account portal
  • No additional shipping fees for replacement items

5. Damaged/Defective Items

Contact us within 48 hours of delivery:

  1. Email photos of the issue to [email protected]
  2. We’ll send a prepaid return label
  3. Receive a free replacement or full refund

6. Store Credit

  • Valid for 1 year
  • No expiration extensions
  • Use at checkout with your unique code

7. Holiday Policy

Extended returns for purchases made:

  • Nov 1 – Dec 24: Eligible until Jan 15